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14 Days Return Warranty
We always take pride in our product quality and our strict quality control. In order to provide you with maximum peace of mind, we offer a comprehensive 14 Days Return Warranty. Defective merchandises are subject to refund within 14 days after delivery, these defective problems are including but not limited to stains, zipper malfunction, ripped or torn, very poor quality materials, obvious color difference, and the major difference between the photographed product and the actual product you have received.
I Return Process
To guarantee a fast and smooth warranty process:
II Return Policy
III Exchange& Refund
You are guaranteed of returning the item(s) and obtaining a refund once we received your returned items. Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.
Ⅳ Shipping Fee
Rokroom is not liable for problems under the following:
Size doesn't fit.
Customer‘s subjective factors and just dislikes the item.
If the return is acused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.